Frequently asked questions about Vantyx Solutions

We help dental and orthodontic practices with three connected things: insurance billing, practice-growth coaching, and the managed IT that keeps both running. One team handles all three, so problems get solved where they start instead of bouncing between vendors. See billing, practice growth and IT support.

No. Most conversations start with one problem, such as claim denials, a front desk under water or a system that keeps failing. We bring in whichever part of Vantyx actually fixes it. The services work best together, but you don't have to start with all of them.

We support Dentrix, Eaglesoft, Open Dental, Curve and cloud-based platforms. Each has its own hosting needs and quirks, and we already know them, so you don't have to explain your setup from scratch.

No. Our billing work is insurance-side only: claims, denials and payer follow-up. We don't contact your patients about past-due balances, and we don't do patient debt collection. That stays with your practice or a licensed collections partner.

No vendor can do that for you, and you should be wary of any that promises to. The HIPAA Security Rule asks your practice to analyze its own risks and put safeguards in place, and our security work is built around those requirements. Every engagement starts with a structured assessment scoped to what you've hired us for. We walk you through it when we sit down together.

Yes. We sign a Business Associate Agreement with every practice before we work with patient information.

We access only what a task needs, and we keep patient information out of our support tickets. Please don't send patient details through our website's contact form, either. It's meant for talking about your practice, not individual patients.

We support the computing side of imaging: intraoral sensors, cameras, other collectors and the acquisition software, including drivers, connectivity, updates, patching and backups. The radiation-emitting equipment itself (tube heads, panoramic, cephalometric and CBCT units), radiation safety compliance and clinical calibration stay with your equipment vendor. See imaging support.

Usually not. We build on Microsoft 365, which most practices already pay for, instead of layering on tools that don't talk to each other. We'll tell you plainly if something you have isn't doing the job.

Not necessarily. We look at what you have first. Some machines can't run a supported version of Windows, and those need a plan. We'll recommend new hardware only when it's actually needed, and plan any upgrade around your practice software.

We support your practice management system fully, as the infrastructure it is. We're independent, which means our recommendations aren't tied to what keeps any one software relationship comfortable. They're tied to what works for your practice.

Call 866-571-2463, email sales@vantyxsolutions.com, or send us a note. We'll set up a conversation and a hands-on look at your systems, your billing and your growth goals before recommending anything.