Managed IT for dental offices

Dental IT support that keeps your practice management system running

When the practice management system stalls, the whole day backs up behind it. We run the computers, network and Microsoft 365 behind your dental office, with your practice management system at the center, so your team can get back to patients.

Talk to us Call 866-571-2463

Sound familiar?

IT problems that hit a dental office differently

  • The schedule freezes mid-morning, and nobody can tell whether it's the server, the network or the software.
  • Your practice management software support says it's an IT problem, and your IT person says to call the software vendor.
  • Backups run every night, but nobody has ever tried to restore one.
  • A front-desk computer is still on an old version of Windows because nobody wants to risk breaking the practice software.
  • Passwords are shared at operatory computers because signing in and out takes too long between patients.

Built around your PMS

Fluent in Dentrix and the other practice management systems

Dentrix, Eaglesoft, Open Dental, Curve and the cloud-based platforms each have their own hosting needs and quirks. Some run on a server in your office; some run in the vendor's cloud and need a reliable internet connection and up-to-date workstations.

We set up and look after whatever your system depends on: the in-office server or the cloud connection, the workstations that reach it, and the updates that keep it current without breaking it. When a problem sits on the software vendor's side, we work with their support directly, so your office manager isn't stuck relaying messages between two help desks.

Because we know how these systems are put together, you don't have to explain your setup from scratch every time something goes wrong.

What we do

Everything your office's technology needs, managed as one service

  • Practice software uptime

    Server or cloud connection, workstation access, updates and database backups for your practice management system.

  • Monitoring and patching

    Workstations and servers are watched and kept up to date as an ongoing service, so problems are caught early.

  • A help desk your team can call

    Staff can reach us when something breaks. Every request is logged, so nothing gets lost between calls.

  • Microsoft 365

    User accounts, licenses, email and multi-factor sign-in (a second check beyond the password), built on what you already pay for.

  • Protection on every computer

    Managed endpoint security on each workstation and server, plus filtering for phishing and fake-invoice email scams.

  • Network, Wi-Fi and phones

    Firewalls, switches and Wi-Fi set up for a healthcare office, plus the phone service and handsets your front desk depends on.

  • Computers and servers

    Buying, setup and planned replacement, including Windows 11 upgrades planned around your practice software.

  • Backup and recovery

    Your practice software and imaging data are backed up and recoverable, and the recovery plan is tested, not assumed.

  • Imaging computers too

    Sensors, intraoral cameras and acquisition software are supported like any other system. See imaging support for the details.

How it works

Look first, fix what's risky, then run it day to day

  1. Look first

    We take stock of every computer, the server or cloud setup your practice software uses, the network and the backups, and write down how it all fits together.

  2. Fix what's risky

    Common first fixes: computers on unsupported Windows, backups that have never been restored, missing multi-factor sign-in and old remote-access tools left installed.

  3. Run it day to day

    Monitoring, updates, the help desk and an up-to-date record of your systems, so the next problem is faster to solve than the last.

IT is the backbone, not the whole story. You can't fix claim denials or grow case acceptance on systems that are slow or unreliable. That's why the same team that keeps your technology running can also help with insurance billing and practice growth, and why our security work is built around HIPAA Security Rule requirements.

Talk to us

Let's look at what's slowing your systems down.

We'll start with a conversation and a hands-on look at your computers, network and practice software before recommending anything.

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