Dental imaging support

Dental sensor and imaging software support from your IT team

Most IT providers won't touch anything clinical, so imaging becomes a separate vendor and another phone number. We're your biomed for imaging acquisition: the sensors and the software that capture the image are fully in scope.

Talk to us Call 866-571-2463

Sound familiar?

When imaging stops at the chair

  • The sensor isn't detected at the chair, and the patient is already in position.
  • An imaging software update breaks the link (the "bridge") between your imaging software and your practice software.
  • Nobody seems to own the imaging computer. IT says it's clinical equipment, and the equipment vendor says it's a computer problem.
  • Images live on one workstation, and nobody is sure they're backed up.

What we do

Everything that plugs into a computer

  • Sensors, cameras and collectors

    Intraoral sensors, intraoral cameras and other collectors, supported like any other device in your office.

  • Acquisition software

    Install, configuration and updates for the imaging software that captures images, including its connection to your practice software.

  • Drivers and connectivity

    Troubleshooting drivers, USB and network connections, and the settings that make a collector show up when it should.

  • Patching and backup

    Security updates for the imaging workstation and software, and backups of the images it stores.

Where our scope ends

A clear line between computing and radiation equipment

This table is the same scope we use everywhere. It doesn't change from practice to practice.

In scope: we handle it

  • Intraoral sensors, cameras, and other collectors
  • Imaging acquisition software: install, configuration, updates
  • Connectivity, drivers, and troubleshooting for collectors
  • Security patching and backup of the imaging workstation and software

Referred to your equipment vendor

  • The radiation-emitting assembly itself: X-ray tube heads, panoramic units, cephalometric units, CBCT machines
  • Diagnostic accuracy, clinical calibration, or performance of imaging equipment
  • Radiation safety compliance and physical equipment repair

Simply put: the tube heads and panoramic units stay with your equipment vendor. We handle everything that plugs into a computer.

The line is deliberate. Collectors and acquisition software are computing devices we're equipped to support. The radiation-emitting hardware needs manufacturer or state-licensed servicing, which we don't provide. Drawing the line clearly lets us take on the whole computing side instead of refusing the category.

Imaging and security

Imaging computers hold patient information too

Imaging workstations store patient images, and they're often set up once by an installer and then forgotten. As part of our security work, we check how imaging computers sit on your network, whether old vendor remote-access tools are still installed, and whether the images are actually backed up.

Because imaging support is part of the same IT relationship, there's one team to call when a sensor stops working, not two vendors pointing at each other.

Getting started

What helps us get started quickly

  • Which sensors, intraoral cameras and other collectors you use, and roughly how old they are.
  • The name and version of your imaging software, and which practice software it connects to.
  • Which computers capture images at the chair, and where the images are stored.
  • Your equipment vendor's service contact for the X-ray, panoramic or CBCT hardware, so the hand-off is clean when a problem is on their side.

Talk to us

Let's get imaging off your list of worries.

Tell us what sensors and imaging software you use, and we'll walk through how we'd support them.

Send us a note